Published: Feb. 12, 2015

Price Protection Report: Credit Cards Shielding You From Price Drops

by Alina Comoreanu, Research Analyst

Price Protection The combination of recession-reduced budgets, intense competition in the retail space, and tried-and-true consumer price sensitivity has fostered an environment in which price-match guarantees are something of a staple. Most of the largest brick-and-mortar retailers – think Walmart, Best Buy and Toys”R”Us – use price matching to avoid serving as showrooms for Internet giants like Amazon. This is also a direct reflection of consumer preferences, as 21% of shopper request a price match when they encounter prices in a store that they feel are too high, while 19% leave and look for a lower price online, according to Cognizant’s Shopper Experience Study. Furthermore, 29% of people said that price matching by store associates is their top priority for store improvement.